FAQ

Up to 8m in house, that means you have to be within this range to the Fidbox.

Yes. The account can be used simultaneously on several devices to view the data.
But they should not perform synchronizations at the same time.

No, different limits are predefined by different floor products. Please contact us if you need special limits.“.

Yes. Click by the Fidbox on the device settings (the little pen-symbol) and scroll all the way down. Use the function „share data“. With this you can share the data with another Floor Protector Account.

No. The way the phone is connected to the internet does not affect the synchronization.
You only need an active Internet connection.

The measured data will be stored in our database indefinitely. We do not delete any data.

You can synchronize your Fidbox in two different ways:
1) Using our mobile ‘Fidbox’ App -available for free in the respective store.
2) Using our paid FP Desktop Professional software for PC or Mac. Note that in the second case you need our USB Bluetooth Dongle to be able to make a connection!

You can only synchronize the data, when the Fidbox is awake. Before the Fidbox is installed in the floor panels, it wakes up every 8 minutes for 30 seconds. After it has been installed and added to an account, the Fidbox wakes up every day in a time window of 2 hours. During this 2 hours period, the Fidbox is actually awake every 2 minutes for 30 seconds.

The Fidbox measures from activation in the factory over its whole life span, not just after it has been installed in a floor panel. We can however reset the measurements, if that is your wish. Please contact our customer support.

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