FAQ

Up to 8m in house, that means you have to be within this range to the fidbox®.

Yes. The account can be used simultaneously on several devices to view the data.
But they should not perform synchronizations at the same time.

No, different limits are predefined by different floor products. Please contact us if you need special limits.“.

Yes. Click by the fidbox® on the device settings (the little pen-symbol) and scroll all the way down. Use the function „share data“. With this you can share the data with another Floor Protector Account.

No. The way the phone is connected to the internet does not affect the synchronization.
You only need an active Internet connection.

The measured data will be stored in our database indefinitely. We do not delete any data.

Please check your email spam folder.

You can synchronize your Fidbox in two different ways:
1) Using our mobile ‘Fidbox’ App -available for free in the respective store.
2) Using our paid FP Desktop Professional software for PC or Mac. Note that in the second case you need our USB Bluetooth Dongle to be able to make a connection!

To enable a successful synchronization, the fidbox® must be “awake” and within reach of the user account. In order to guarantee a battery life of up to 6 years, a fidbox® “sleeps” at certain times depending on the version and the mode set of the fidbox®. But you can always see the possible synchronization time in the APP when you click on the desired fidbox®. You will see the last synchronized time in green letters and the next possible one in orange letters. To save battery it is only possible to take one reading out per day!

The fidbox® measures from activation in the factory over its whole life span, not just after it has been installed in a floor panel. We can however reset the measurements, if that is your wish. Please contact our customer support.